Customer Relationship Management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty.
Microsoft Dynamics CRM delivers a complete view of each customer that enables client-facing employees to make advanced and refined decisions about strategic efforts in the sales, marketing, and customer service fields.
We Are:
- Microsoft certified in Microsoft Dynamics CRM Online and On Premises Solutions/Services
- Ranked No.1 on Microsoft Pinpoint (It’s the marketplace which ranks Microsoft Partners all over the world.)
What We Do
What We Do
What We Do
What We Do
- Plan Out Sales Cycle
- Automate Lead Capture Process
- Life Cycle for Opportunity
- Track & Trace Activities done on Accounts
- Tight integration with MS Outlook
- Reports to Monitor progress on Sales pipelines
- Track & Trace Activities done on Accounts
- Plan Out Marketing
Activities
- Import of Marketing data from Other Applications
- Segmentation of Customer / Lead Type
- Creation of Campaigns and capture of results
- Tight integration with MS Outlook
- Reports to Monitor Campaign success.
- Workflows to Automate Rules and Processes
- Plan Out Service Process.
- Import of Accounts from Other Applications
- Creating of Contracts and Rules
- Case Management Module
- Resource Allocation Module
- Knowledge Base Module
- Tight integration with MS Outlook
- Reports to Monitor SLA
- Workflows to Automate Rules and Processes
- Analysis and Development as per need
- Custom Plugins
- Export to MS Word
- PDF creation
- Custom Report Design
- Form Scripting
- Custom functionality using Javascript
- Integration with MS Sharepoint
- XML imports
- Ribbon Customizations
Packages
- Silver 25: 5 hrs. Consulting, 15 hrs. Development & 5 hrs. Support (5 Reports & 5 Workflows)*
- Gold 50: 15 hrs. Consulting, 25 hrs. Development & 10 hrs. Support (7 Reports & 10 Workflows)*
- Platinum: Custom Package (* Hourly breakup to be defines after Analysis Phase)
Pricing/Terms and Conditions
- All billings at $100/hr.
- *Selection of Packages may vary depending on the Requirement Analysis by our Experts.
- All Stages are Documented in well-defined Manner.
- Training & User manuals are provided at various stages.
- Microsoft Licensing cost extra (as per actuals).
- For On Premises - Hardware Cost Extra, Deployment and Configuration of Servers by our MS Server Engineers.
- All Packages include 1 CRM Project Manager, 2 CRM Developer and 1 Technical Writer (All Certified)
Our CRM experts are ready to help and answer your questions, schedule a meeting.
Call: 914-355-5800
